Last updated: 21 September 2026
We want every Bucket order to arrive in good condition. If an item is incorrect, damaged, defective or cracked, contact us within 3 calendar days of delivery.
How to request a return
Call or WhatsApp +961 78 726 858. Please include your order number, a description of the issue, and clear photos or video where applicable.
Return eligibility
- The item must be unused, untampered with and in its original condition.
- It must be returned in its original packaging with all accessories, manuals, labels and free gifts.
- Proof of purchase or your Bucket order number is required.
- Returns must be approved by Bucket before collection or drop-off.
Items that cannot be returned
For hygiene, safety and product-integrity reasons, perfumes, cosmetics, personal-care and hygiene products, inflatables, glassware, perishables, personalized or custom-made products, gift cards, downloads and final-sale items cannot be returned unless they were delivered incorrectly, damaged or defective.
Change of mind
Change-of-mind returns are subject to approval and product eligibility. If approved, the customer is responsible for collection and redelivery charges. If the return is due to a Bucket or seller error, or an approved defect, Bucket will cover the return delivery cost.
Electronics and technical inspection
Electronic items may need to be collected and inspected by a qualified technician. This process normally takes 5–9 working days. Depending on the inspection result and applicable warranty, the item may be repaired, replaced or refunded.
Replacements
Approved replacements are arranged after the original item has been collected and checked. Replacement delivery normally takes 5–8 business days, depending on stock availability and delivery location.
Refunds
Approved refunds are processed after the returned item passes a quality review. Where possible, the refund is sent to the original payment method. For cash-on-delivery orders, we will agree an available transfer method with you. Bank or payment-provider processing times may apply. Original delivery charges are not refundable for change-of-mind returns.
This policy does not limit any rights you may have under applicable Lebanese consumer-protection law.